NEX-G EMS Privacy Policy

Last updated March 19, 2024

This privacy notice for Nex-G Electronic Manufacturing Service (doing business as Nex-g) (“we”, “us”, or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website at https://www.nex-g.com, or any website of ours that links to this privacy notice;
Engage with us in other related ways, including any sales, marketing, or events.

At NEX-G EMS, safeguarding your privacy is paramount. We recognize your concerns regarding the use of your Personally Identifiable Information (PII) online, and thus, this Privacy Policy elucidates the types of information we gather and how we utilize, store, protect, disclose, and transfer that information.

You maintain the autonomy to decide how your PII is utilized, stored, or deleted. Should you disagree with our data practices, it is advisable either to abstain from using our web-based services or to consider the subsequent conditions and the choices they offer.

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

email addresses
names
phone numbers
mailing addresses
job titles

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Personally Identifiable Information is applicable when you complete a form, subscribe to our newsletter, participate in online surveys, or otherwise engage with NEX-G EMS to avail of personalized services. The information we gather may encompass, but is not restricted to, the following:

Name
Contact Information
Company Information
Project Information

You retain the right to decline the submission of any personal information via an online form at any time. However, please note that this might preclude you from accessing certain sections of our website and from requesting quotes or utilizing some of our services.

Cookies:

Some of your online activity data is automatically collected through cookies. A cookie is a diminutive file containing a string of characters transmitted to your computer from the visited website. This facilitates subsequent recognition of your computer, optimizing content delivery based on stored preferences and other data.

Website proprietors may employ first-party cookies to track your interaction with their site. Additionally, other service providers may utilize third-party cookies, which may be linked to your web activity for purposes such as advertising, interactive content provision, and web-based analytics. Both first-party and third-party cookies are utilized at NEX-G EMS to track and target the interests of our website visitors, thereby enhancing user experience and delivering pertinent content and service information.

Google, as a third-party vendor, employs cookies to serve ads promoting our website and to provide analytics data. The use of Google Analytics data by us is anonymous and incapable of identifying individuals. For instructions on adjusting your cookie settings, refer to the section below on updating and accessing your information.

Information automatically collected:

In Short: Some Information – such as your Internet Protocol (IP) address and/or browser and service characteristics – is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language, preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

The information we collect includes:

Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt-out, you may not be able to use certain aspects of the Services.

Information Collection Timing:

Anonymous information regarding your website interaction is gathered upon acceptance of cookie usage. Declining cookie usage results in no data collection regarding your site interaction.

Personal information collection transpires solely when you complete a form and only with your consent.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

Ensuring the security of your account
Enhancing responsiveness to your customer service queries
Facilitating swift transaction processing
Following up after correspondence (via live chat, email, or phone inquiries)
Providing an online experience tailored to your needs and interests
Furnishing customized information about our services
Supplying relevant marketing information
Compiling data on site traffic and interactions to improve website experience
Utilizing trusted third-party services to track this information on our behalf

We employ cookies to:

Monitor advertisements
Compile aggregate data on site traffic and interactions to enhance future site experiences and tools
Leverage trusted third-party services for tracking this information on our behalf

You can opt to receive notifications each time a cookie is sent or disable all cookies through your browser settings. However, note that disabling cookies may impede the efficiency of features enhancing your site experience.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal bases) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal basis we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information.

- Consent. We may process your information if you have permitted us (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract. We may process your personal information when we believe necessary to fulfill our contractual obligations to you, including providing our Services, or at your request prior to entering into a contract with you.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interest or the vital interests of a third party, such as in situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use it for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

- If collection is clearly in the interest of an individual and consent cannot be obtained in a timely way;
- For investigations and fraud detection and prevention;
- For business transactions provided certain conditions are met;
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim;
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced;
- If the information is publicly available and is specified by the regulations.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Third-Party Websites

Our website(s) may include links to third-party websites like Facebook, Instagram, Twitter, and YouTube. These websites may collect and transmit information about you and your usage of their services, potentially identifying you personally.

NEX-G EMS does not oversee or bear responsibility for the data collection practices of these third-party websites. Your utilization of their services is voluntary, and it is incumbent upon you to review their privacy policies and/or adjust your privacy settings directly on those websites before availing of their services.

We refrain from selling, trading, or otherwise transferring your Personally Identifiable Information to external parties unless we furnish users with prior notice. Excluded from this are website hosting partners and other entities aiding us in website operation, business conduct, or user service, provided they commit to maintaining this information’s confidentiality. We neither feature nor offer third-party products or services on our website(s).

Data Transfer

Any NEX-G EMS personnel accessing or utilizing your personal information will be bound by confidentiality and data protection contractual agreements. This Privacy Policy remains applicable even if we transfer personal information to other countries.

Compelled Disclosure

We reserve the right to employ or divulge your personal information if mandated by law or if we reasonably believe that such employment or disclosure is necessary to safeguard our rights, your safety, or the safety of others, investigate fraud, or comply with legal obligations, court orders, or legal processes.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy unless otherwise required by law.

Retention duration for collected information varies based on its type. If you are a NEX-G EMS customer or have requested a quote or information from us, we may retain your personal or project-related information until no legitimate business or legal necessity exists.

Should you wish to delete your data before this timeframe, contact us at info@nexgems.com to initiate removal. We will promptly respond to your request for information alteration, correction, or deletion and notify you of the actions taken.

Information gathered through cookie usage is stored for 1 year and maintained anonymously unless you are a NEX-G EMS customer or have completed a form. Retention of certain data may be imperative to meet legal obligations or manage customer agreements per our terms and conditions.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. Therefore, we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We DO NOT knowingly collect data from or market to children under 18 years of age.

We DO NOT knowingly solicit data from or market to children under 18 years of age.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: in some regions, such as the European Economic Area (EEA), United Kingdom, Switzerland, and Canda, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account any time.

In some regions (like EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (I) to request access and obtain a copy of your personal information, (ii) to request rectification to erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdraw your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section “12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the email that we send, or by contacting us using the details provided in the section “12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

if you have questions or comments about your privacy rights, you may email us at info@nex-g.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT browser signal has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you were raised in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

This privacy notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

- offer you the products or services that you want;
- respond to or help with your requests.

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section “14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU”

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: YES, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@nex-g.com or contact us by post at:

Nex-G Electronic Manufacturing Service

2nd floor, No. 658, No. 8 XunMei Keji Plaza, YueHai Road, Shenzhen, Guangdong, 510000.

China

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete it your personal information, please contact info@nex-g.com.